Zscaler

Zscaler has detected an issue with our Mexico City I, Mexico City II datacenter and is currently investigating the matter. If you’re currently experiencing any traffic impacting issues please failover to your secondary DC or any other alternate DC. For more information, please refer to the following support article. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Fri, 09 Oct 2026 21:08:16 UTCZscaler has identified a third-party connectivity issue affecting a subset of customers using the Mexico City I and Mexico City II data centers. Zscaler has applied a routing adjustment for return traffic while the provider works to restore the affected connectivity. Further updates will be provided as mitigation progresses.Update - Fri, 09 Oct 2026 21:08:16 UTCZscaler has identified a third-party connectivity issue affecting a subset of customers using the Mexico City I and Mexico City II data centers. Zscaler has applied a routing adjustment for return traffic while the provider works to restore the affected connectivity. Further updates will be provided as mitigation progresses.

Zscaler has detected an issue affecting the Mobile Administration UI in the zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, and zscalerthree.net clouds. Customers may experience errors, missing figures and trend data when accessing the dashboardWe will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.

Zscaler is currently investigating reports of issues with its zscaler.net, zscalerone.net, zscalertwo.net, zscloud.net, zscalerthree.net Cloud. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 26 Sep 2026 05:51:41 UTCZscaler has identified the root cause of the issue and is actively working on mitigation. We appreciate your patience and understanding during this time. Additional updates will be provided as more information becomes available.Update - Sat, 26 Sep 2026 05:40:44 UTCZscaler is prioritizing the issue and is actively working to isolate the problem and identify the root cause. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.Update - Sat, 26 Sep 2026 05:51:41 UTCZscaler has identified the root cause of the issue and is actively working on mitigation. We appreciate your patience and understanding during this time. Additional updates will be provided as more information becomes available.

Zscaler teams are investigating reports of repeated CAPTCHA challenges when accessing websites through Zscaler. Teams are assessing the scope and extent of customer impact and will update the impact details as more information is confirmed.For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Tue, 22 Sep 2026 18:15:27 UTCZscaler teams continue to investigate repeated CAPTCHA challenges affecting web access. Enabling SSL/TLS inspection for affected Google traffic may reduce these prompts. Administrators should confirm that inspection is applied to Google traffic and review any applicable inspection exceptions, consistent with their organization’s security requirements. Customers experiencing continued impact or requiring configuration assistance should contact Zscaler Support.

Zscaler has detected an issue with the administration UI and user authentication on its zscaler.net Cloud. A Subset of customers may encounter issues with Administration UI login, Authentication, User Policies, Zscaler Client Connector portal, and SCIM auto-provisioning. We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Update - Tue, 15 Sep 2026 13:57:48 UTCZscaler is actively prioritizing this issue and working to isolate the problem and identify the root cause. Mitigation efforts are currently underway. We appreciate your patience and understanding during this investigation. Additional updates will be provided as more information becomes available.

Zscaler has detected an issue on its zscaler.net Cloud. Customers may encounter issues with Administration UI login, Authentication, Traffic Forwarding, User Policies, Source IP Anchoring (SIPA) and SCIM auto-provisioning.We will continue to provide updates here as the investigation progresses. For detailed updates, please check the Service Status section in your Zscaler customer support portal (CSP). Status changes and additional details will be posted there as they become available.Latest Update - Sat, 12 Sep 2026 18:51:20 UTCWe have completed partial restarts of the affected nodes, and initial verification is showing positive results. Mitigation efforts remain ongoing.Update - Sat, 12 Sep 2026 17:12:20 UTCWe have identified the root cause of the issue and working on resolution.Update - Sat, 12 Sep 2026 17:26:02 UTCWe are restarting the affected services to restore stability. During this activity, customers may experience brief, temporary disconnections.Update - Sat, 12 Sep 2026 18:51:20 UTCWe have completed partial restarts of the affected nodes, and initial verification is showing positive results. Mitigation efforts remain ongoing.